You will receive a Track&Trace number that will allow you to check the most recent status of your order and the expected delivery at any time.
For the status of your order, please check the Track&Trace numer you received when you placed your order
If you are not at home at the first delivery attempt, the driver will ask a neighbour to accept the parcel. If that is not possible, the driver will take it back to the depot (distribution centre). You will receive a Notification Card and/or an e-mail which holds key information about the delivery options for a second delivery attempt. This can be arranged via the GLS website or their Customer Service. If you are not at home during the second delivery attempt, the parcel can only be collected at a GLS ParcelShop.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
• The goods were purchased in the last 30 days
• The goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Cruquiuszoom 51, 2142 EW Cruquius
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Please see our Return Policy for further information.
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Please see our Return Policy for further information.
No, orders without the original packaging can not be returned. Please see our Return Policy for further information.