Welcome to Ooely!

These terms and conditions outline the rules and regulations for the use of Ooely B.V.’s Website, located at https://www.ooely.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ooely if you do not agree to take all of the terms and conditions stated on this page.

Information about Ooely B.V.

Ooely B.V. is a private limited liability company incorporated in the Netherlands. The full contact information of Ooely B.V. is as follows:

Ooely BV

Cruquiuszoom 51

2142 EW Cruquius


E-mail: info@ooely.com

Telephone: +31 630426939 Mon – Fri  between 9.00 -12.00h)

Chamber of Commerce number: 83162585

VAT number: NL862754884B01

Your Details

To enable the smooth and timely execution of the agreement by Ooely B.V., it is important that you correctly and completely provide your name, your e-mail address and the delivery address as per the instructions.

You are responsible for the accuracy of the details provided by you. You will find the full contact details of Ooely B.V. under Article 1 of these Conditions.

Ooely B.V. will use the details provided by you only in the manner indicated in the privacy statement, which is available on its website.

Offer and Agreement

When you buy an article via the webstore of Ooely B.V., you enter into an agreement with Ooely B.V.. The agreement starts when Ooely B.V. has sent a confirmation to the e-mail address specified by you.

An agreement arising from an offer which contains an obvious mistake and/or error, such as an unusually low price, is not binding upon Ooely B.V.. Please contact OoelyB.V. when you doubt the validity of an offer.

Price and Payment

The price quoted in the webstore when you place an order is the total price including all taxes and delivery charges (if and where applicable).

You can pay for your order in the ways offered in the webstore of Ooely B.V..

Order Processing and Delivery

Ooely B.V. aims to process and deliver your order as smoothly and quickly as possible. We take great care to ensure that the products are shipped accurately. Should you unexpectedly receive incomplete or damaged products, please let us know as soon as possible, but ultimately within 48 hours after receiving the products and we will take care of this.

Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you.

In the event that a wrong address is provided, the costs for the lost product are for your own account.

Quality, Warranty and Complaints

Ooely B.V. aims to display products on its website as fully and accurately as possible. The nature of the offered products may result in differences (such as colour differences) between the display of products on the website and the product delivered to you.

The products on offer in the webstore are naturally subject to wear. The lifespan of a product is partly dependent on the material of the product, the intensity of use and the level of care. For an optimal lifespan and quality please follow the care instructions (to be found online and as provided with the product information). The products of Ooely B.V. are made from the materials listed in the webstore. Should you nonetheless, feel that something is wrong with your product, then please contact us via: customerservice@ooely.com.

If you have gone through the complaint procedure, but you want your complaint referred to another authority, you can contact the Dispute Commission via the European ODR Platform: http://ec.europa.eu/consumers/odr/.

Returns & Refunds policy:

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail customerservice@ooely.com.

We will reimburse you no later than 30 days from the day on which we receive the returned goods provided this is not longer than 100 days after receipt of all the products in your order. Please return the order to the address of Ooely B.V. as stated on the shipping label. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days
  • The goods are in the original packaging
  • The goods have not been damaged or show signs of wear-and-tear.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Ooely B.V., Cruquiuszoom 51, 2142 EW Cruquius

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact uby e-mail customerservice@ooely.com


The website uses cookies to help personalize your online experience. By accessing Ooely, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.


Unless otherwise stated, Ooely B.V. and/or its licensors own the intellectual property rights for all material on Ooely. All intellectual property rights are reserved. You may access this from Ooely B.V. for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from Ooely B.V.
  • Sell, rent, or sub-license material from Ooely B.V.
  • Reproduce, duplicate or copy material from Ooely B.V.
  • Redistribute content from Ooely B.V.

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Ooely B.V. does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Ooely B.V., its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Ooely B.V. shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Ooely B.V. reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Ooely B.V. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ooely B.V.; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ooely B.V.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Ooely B.V.’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

Changes to these Conditions

If Ooely B.V. decides to change these Conditions, it will publish the changed Conditions on its website. You are advised to check on a regular basis if the Conditions have changed. Any changes do not apply to orders that were placed before the date of change. These Conditions were last changed on January 25, 2021.

Applicable Law

Dutch law applies to these Conditions and to the agreements between you and Ooely B.V., with the exclusion of the Vienna Sales Convention. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.

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